Level Up VIP Programme: Tiers, Cashback and Rewards Explained
Eight or more loyalty tiers, funded by real-money wagering or direct status transfer from another casino — that is the structure underpinning the Level Up VIP programme. Level Up Casino also issues Comp Points exchangeable for bonuses, and cashback that scales from 3% at Level 4 all the way to 15% at the top tier. The sections below cover every level, every condition, and the exact figures attached to each rank.
How to join the Level Up loyalty programme
Two pathways grant entry to the Level Up loyalty scheme. The standard route is straightforward: every real-money wager placed on the site accumulates Loyalty Points, and those points move a player up the tier ladder. The second route — direct status transfer — allows players arriving from another operator to carry their existing rank across without starting from zero, provided they meet the platform’s transfer requirements.
Comp Points are a separate currency within the Level Up comp system. Accumulated alongside Loyalty Points, they can be converted into bonus credit rather than counting toward tier progression. Players who want to track their standing or adjust preferences can sign in and manage your VIP status directly through the account dashboard. Level Up Casino applies its tier mechanics automatically; no manual opt-in is required once an account holds a qualifying real-money balance. The operator licences under Tobique Gaming Commission, Licence No. 0000002, with Novatrix SRL (Registration No. 3-102-893958, Costa Rica) as the operating entity.
Maintaining rank: the 30-day rolling period
Rank at Level Up is not permanent. The platform uses 30-day rolling periods to measure qualifying activity, and a player who falls below the threshold for their current tier during any such window is subject to demotion. Each rolling period resets automatically; there is no grace window beyond the 30 days.
The practical implication is straightforward: consistent, regular real-money wagering is the mechanism that keeps a player at their earned level. Players who take extended breaks or reduce activity significantly risk dropping back to a lower tier. Level Up does not publish a fixed point threshold per tier in the public-facing terms reviewed here — the exact thresholds are communicated individually through account notifications. But the structural rule is fixed: 30 days, rolling, no exceptions. This design rewards sustained engagement rather than one-off high-volume sessions.
Level Up Casino tiers 1–3: free spins and deposit thresholds
The entry levels of the Level Up VIP structure focus on weekly free spin allocations rather than cashback. Level Up tiers 1 through 3 are structured as follows:
| Level | Name | Level-Up Bonus | Weekly Spins | Spin Value | Min. Deposit | Wagering |
| 1 | Launch Pod | — | 20 FS | AUD 0.40/spin | AUD 20 | ×35 |
| 2 | Star Scout | 10 FS at AUD 0.20/spin | 20 FS | AUD 0.40/spin | AUD 40 | ×30 |
| 3 | — | 20 FS at AUD 0.30/spin | 25 FS | AUD 0.80/spin | AUD 50 | ×30 |
Level 1 (Launch Pod) carries no advancement bonus and a ×35 wagering requirement on weekly spins — one step higher than Levels 2 and 3, which both apply ×30. Level Up Casino reduces the wagering multiplier by five turns at Level 2 and holds it there through Level 3. The spin value jumps to AUD 0.80 per spin at Level 3, making those 25 weekly spins the highest-value allocation in this bracket despite the smaller quantity compared with later levels. Free spins are credited automatically and carry their own validity windows per the platform’s bonus terms.
Levels 4–5 at Level Up Casino: cashback and spin increases
Level Up cashback activates at Level 4 (Orbit Rider) and is the defining feature of this bracket. The Level Up Casino ladder from Level 4 onward is structured as follows:
| Level | Name | Level-Up Bonus | Weekly Spins | Spin Value | Min. Deposit | Wagering | Cashback |
| 4 | Orbit Rider | 25 FS at AUD 0.40/spin | 30 FS | AUD 0.50/spin | AUD 65 | ×30 | 3% |
| 5 | Stellar Cruiser | 30 FS at AUD 0.25/spin | 40 FS | AUD 0.50/spin | AUD 80 | ×30 | 4% |
Level Up cashback at this stage applies specifically to live casino losses, not to pooled activity across all game categories. Players wagering primarily on pokies or RNG table games receive no cashback contribution from those sessions at Levels 4–5. The weekly spin supply grows from 20 at Level 1 to 40 spins per week at Level 5, with the minimum qualifying deposit climbing to AUD 80. Level Up Casino keeps the wagering requirement steady at ×30 across both levels, meaning the conditions become proportionally more accessible as spin values hold at AUD 0.50. The level-up bonus at Orbit Rider awards 25 free spins at AUD 0.40 each; Stellar Cruiser’s advancement bonus of 30 spins drops to AUD 0.25 per spin.
Levels 7–8 and beyond: cash fuel, limits and VIP manager
From Level 7, the Level Up programme introduces structural changes that go beyond spins and cashback. Monthly Cash Fuel — a recurring cash-type reward — becomes available, and the standard withdrawal ceiling of AUD 15,000 per month is elevated. Players at this tier and above can raise your withdrawal ceiling by meeting the qualifying conditions set for their active rank.
Level 8 adds two further benefits: a personal 1:1 Level Up manager is assigned to each qualifying account, and special occasion gifts are credited at events such as birthdays or seasonal milestones. The Level Up manager handles account-level queries, bonus negotiations and withdrawal escalations directly, bypassing the standard support queue. Level Up Casino does not publish a fixed monthly cash fuel figure in the publicly available terms; the amount is disclosed individually at the point of qualification. What the operator does confirm is the structural unlock: consistent activity through Level 7 changes both the financial limits and the service tier a player accesses.
Top-tier benefits: 15% cashback, priority payouts and custom offers
The highest tier in the Level Up rewards structure delivers a materially different set of conditions. Level Up cashback reaches 15% (uncapped) — applied to live casino losses, consistent with the cashback mechanics at lower tiers. The bonus multiplier at this level is 3× the standard allocation, meaning every promotional offer carries three times the default volume.
Withdrawal processing moves to a priority queue. Top-tier accounts at Level Up Casino receive approval while an active session is still running, rather than waiting for the standard processing window. Players at this level can access premium live tables reserved for VIPs across 100+ live dealer seats, with minimum stakes at Evolution’s VIP Blackjack starting from AUD 25 and Classic Blackjack returning a published RTP of 99.28%. Level Up perks at the top tier further include birthday bonuses, weekend-specific promotions and custom offers negotiated through the personal manager. The operator does not cap the cashback at this rank — the 15% figure is the ceiling rate, applied to accumulated live losses within the relevant period.
Pros and cons of the Level Up VIP programme
The assessment below is based on the operator’s published terms and the programme structure as documented.
Pros:
- Level Up cashback activates from Level 4 at 3% and reaches 15% at the top tier, covering live casino losses.
- Status transfer from another operator removes the requirement to begin at Level 1.
- Weekly free spin allocations begin at Level 1, with spin value reaching AUD 0.80/spin at Level 3.
- From Level 8, a personal Level Up manager is assigned — a material service upgrade over standard support.
- Monthly Cash Fuel from Level 7 provides a recurring cash-type reward independent of promotional cycles.
- Top-tier players receive priority withdrawal processing and a 3× bonus multiplier on all active offers.
Cons:
- Cashback applies only to live casino losses — players focused on pokies or RNG games receive no cashback contribution from those sessions.
- The 30-day rolling period creates active demotion risk; players who reduce wagering frequency can lose hard-earned rank.
- Standard withdrawal limits of AUD 3,000/day and AUD 15,000/month remain in place until Level 7, which may restrict high-volume players at lower tiers.
Gambling at Level Up Casino is restricted to players aged 18 and over. The operator provides deposit limits, loss limits, wager limits, cooling-off periods (from 1 day to 6 months) and immediate self-exclusion directly within the account settings. Players in Australia seeking independent support can contact Gambling Help Online on 1800 858 858, available 24 hours a day, seven days a week. Level Up Casino does not confirm participation in any national self-exclusion register applicable to Australian players; the operator’s own self-exclusion tool is the available mechanism.
Summary: who the Level Up loyalty scheme suits
The Level Up VIP programme is structured for players who maintain consistent real-money activity rather than occasional high-stakes sessions. Level Up Casino’s 30-day rolling mechanics favour regularity: a player who wagers steadily through the period retains rank, while one who plays in bursts and then pauses risks demotion. The cashback mechanics — ranging from 3% at Level 4 to 15% at the top tier — suit players whose primary game type is live dealer, given that the cashback applies specifically to live casino losses.
Players arriving from other operators can bypass the early tiers via status transfer, which shortens the path to Monthly Cash Fuel (Level 7) and the Level Up manager assignment (Level 8). At the top tier, the combination of priority withdrawals, 15% cashback and a 3× bonus multiplier represents a materially elevated set of conditions compared with the Level 1 baseline. Level Up Casino is operated by Novatrix SRL under Tobique Gaming Commission Licence No. 0000002; all VIP mechanics operate within those licensed terms.
Frequently Asked Questions
What is the Level Up pokiewars tournament and how does it relate to VIP status?
Level Up pokiewars is one of several active prize-pool tournaments on the platform. VIP status does not automatically enter a player into tournaments, but higher-tier accounts may receive custom tournament invitations through their personal manager from Level 8 onward.
What is Level Up tablewars?
Level Up tablewars is a table-game tournament format available on the platform. Like other tournaments, it operates independently of tier progression, though top-tier players may access enhanced prize-pool access through their personalised perks.
Does Level Up Casino charge fees for VIP-related withdrawals?
Level Up Casino charges no fees on deposits or withdrawals. Bank transfer intermediary banks may apply a charge of up to AUD 16, which is outside the operator’s control. VIP priority processing does not carry an additional fee.
How are Comp Points redeemed at Level Up?
Comp Points accumulated through real-money wagering are exchangeable for bonus credit. The conversion rate and minimum redemption threshold are disclosed within the account dashboard upon reaching a qualifying tier.
Can VIP status be lost if a player self-excludes?
Self-exclusion results in immediate account disabling. Players who subsequently reopen their account after a cooling-off period or self-exclusion would need to re-establish their qualifying activity within the 30-day rolling framework. Tier status during the exclusion period is not preserved by the published terms.